Responsible Gaming
at jetbaje

1. Our Commitment to Responsible Gaming

jetbaje believes that gambling, when approached in the right spirit, is a form of entertainment — an enjoyable activity that adds excitement to sport, sharpens strategic thinking, and brings the thrill of chance to everyday life in Bangladesh. However, we also recognise that for some individuals gambling can become problematic, leading to financial, emotional, and social harm if left unaddressed.

That is why responsible gaming sits at the very foundation of how jetbaje operates. We invest continuously in player protection tools, staff training, and partnerships with support organisations to ensure that every person who plays on jetbaje has access to the safeguards they need. Our commitment is not simply to provide a game — it is to provide a safe, fair, and transparent environment in which that game can be enjoyed responsibly.

This page outlines the full range of responsible gaming measures available to jetbaje players in Bangladesh. We encourage all players to read this information carefully, to make use of the tools provided, and to reach out to our support team at any time if gambling begins to feel less like entertainment and more like a concern.

2. Age Restriction & Verification

The jetbaje platform is strictly for adults aged 18 years and above. This is a firm, non-negotiable policy that applies to all players in Bangladesh without exception. We take our age verification obligations extremely seriously because underage gambling can cause lasting harm to young people's financial habits, mental health, and academic development.

2.1 Verification at Registration

During the account registration process, all players are required to confirm that they are 18 years of age or older. By creating an account on jetbaje, you make a legally binding declaration that you meet this age requirement. Providing false information about your age constitutes a breach of the jetbaje Terms & Conditions and may result in permanent account closure with forfeiture of any bonus funds.

2.2 Know Your Customer (KYC) Age Checks

In addition to the declaration made at registration, jetbaje conducts formal identity and age verification as part of our KYC process before processing any withdrawal. Players may be required to submit a copy of their National Identity Card (NID) or passport, both of which carry a date of birth that allows us to confirm the player is 18 or older. Accounts that fail this verification will be suspended until the matter is resolved.

2.3 Protecting Minors

If you share a device with family members or others who may be under 18, we strongly recommend taking the following precautions to prevent access to the jetbaje platform by minors:

• Never share your jetbaje username and password with anyone, including family members;
• Always log out of your jetbaje account when you have finished your session, especially on shared devices;
• Use parental control software on shared computers, tablets, or mobile phones to restrict access to gambling websites;
• Store any bank cards, mobile wallet credentials (bKash, Nagad, Rocket, Upay), or payment details securely so they cannot be accessed by minors;
• If you suspect that a person under 18 has accessed the jetbaje platform using your account, contact our support team immediately at [email protected].

3. Player Protection Tools

jetbaje provides a comprehensive suite of player-controlled responsible gaming tools. All of these tools are free to use and can be activated immediately by contacting our 24/7 support team via Live Chat or email. We are actively working to make all tools available directly within account settings.

3.1 Deposit Limits

Deposit limits allow you to cap the total amount of money you can deposit into your jetbaje account over a chosen time period. Available periods are:

• Daily deposit limit: Maximum total deposits allowed within a single calendar day (Bangladesh Standard Time, UTC+6);
• Weekly deposit limit: Maximum total deposits allowed across any rolling 7-day period;
• Monthly deposit limit: Maximum total deposits allowed within a calendar month.

You may request a reduction to your deposit limit at any time, and the new lower limit takes effect immediately. Any request to increase a deposit limit is subject to a mandatory 7-day waiting period before the increase comes into force. This cooling-off period is designed to prevent impulsive decisions made during a session.

3.2 Session Time Limits

Setting a session time limit restricts the total duration of a single continuous visit to the jetbaje platform. When your session reaches the time limit you have set, you will be prompted to either end your session or actively confirm that you wish to continue. This feature helps maintain awareness of how long you have been playing and prevents unintentional extended sessions.

3.3 Reality Check Notifications

Reality check reminders are on-screen pop-up notifications delivered at a regular interval of your choosing during active play. Each notification displays:

• Total time elapsed in the current session;
• Net balance change during the session (total wagered minus total won);
• An option to end the session or continue playing.

Reality checks are particularly useful for players who enjoy longer gaming sessions and want a periodic prompt to reflect on their play before continuing.

3.4 Loss Limits

A loss limit caps the maximum net loss you can sustain over a defined period (daily, weekly, or monthly). Once you have reached your loss limit for the period, you will be prevented from placing further bets until the period resets. Like deposit limits, loss limit reductions take effect immediately while increases require a 7-day review period.

3.5 Time-Out

A time-out is a short-term break from gambling on jetbaje. Time-out periods available are 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is suspended — you cannot log in, place bets, or make deposits. Your account balance is preserved, and you may request a withdrawal during a time-out. At the end of the time-out period, your account automatically reactivates unless you request an extension or a self-exclusion.

4. Self-Exclusion Programme

Self-exclusion is the most comprehensive player protection tool available on jetbaje. It is designed for players who feel that gambling has become, or is at risk of becoming, a problem in their lives. When you self-exclude, your jetbaje account is fully and irrevocably closed for the duration you choose, and robust measures are put in place to prevent you from reopening it or creating a new account during that period.

4.1 Available Self-Exclusion Periods

• 6 months — suitable for players who want an extended break but may return to responsible play in the future;
• 1 year — a longer break allowing time for reflection and, if needed, professional support;
• 3 years — for players who recognise a serious pattern and need substantial distance from gambling;
• Permanent / Lifetime — an indefinite exclusion with no option for reinstatement.

4.2 How to Request Self-Exclusion

1. Contact the jetbaje responsible gaming support team via Live Chat (available 24/7) or by email at [email protected]. State clearly that you wish to self-exclude and specify your preferred duration.
2. Our support agent will verify your identity by confirming your registered email address and mobile number.
3. Your account will be suspended within 2 hours of the request being confirmed. You will receive an email confirmation of the self-exclusion including the start date and end date (or "permanent" where applicable).
4. Any pending withdrawals at the time of self-exclusion will continue to be processed and paid to your registered payment method (bKash, Nagad, Rocket, or Upay).
5. jetbaje will suppress all marketing communications — emails, SMS notifications, and promotional messages — to your registered contact details for the full duration of the self-exclusion.

4.3 After the Self-Exclusion Period

When a fixed-term self-exclusion reaches its end date, your account will NOT automatically reactivate. You must proactively contact the jetbaje support team to request reactivation. Before reactivating, our team will ask you to confirm that you feel ready to return to gambling responsibly and may direct you to relevant support resources if appropriate. A minimum 24-hour reflection period is required before reactivation is processed.

5. Recognising Problem Gambling

Problem gambling is characterised by a loss of control over gambling behaviour that causes harm to the individual and those around them. It affects people from all backgrounds and income levels across Bangladesh. Recognising the warning signs early is the most important step in preventing serious harm.

The following behaviours may indicate that gambling is moving beyond entertainment and becoming a problem:

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to take a break using our time-out tool, complete the self-assessment below, and consider reaching out for professional support. There is no shame in seeking help — problem gambling is a recognised condition and effective support is available.

6. Self-Assessment Questions

The following questions are adapted from recognised responsible gaming self-assessment frameworks. Answer honestly — this assessment is for your personal use only and is not submitted to or monitored by jetbaje. If you answer "yes" to three or more of these questions, we strongly recommend contacting our support team or reaching out to a professional gambling support organisation.

• Have you ever gambled with money that you needed for essential expenses such as rent, food, or bills?
• Have you ever felt the need to bet increasing amounts of money to get the same level of excitement?
• Have you ever returned to gambling the following day to try to win back money you lost the previous day?
• Have you ever hidden your gambling activities or the amount you have spent from family or friends?
• Have you ever felt depressed, anxious, or guilty after a gambling session?
• Has gambling ever caused conflict in your relationships with family members, a partner, or colleagues?
• Have you ever borrowed money — from a bank, a friend, or a family member — specifically to fund gambling?
• Have you ever tried to stop or reduce your gambling but found yourself unable to do so?

7. Support & Resources

If you or someone you know in Bangladesh is struggling with gambling-related harm, the following types of support are available. jetbaje encourages all players who feel they need help to reach out — early intervention makes a significant difference to outcomes.

7.1 Talking to Someone You Trust

Often the first and most important step is talking openly to a trusted friend, family member, or colleague about what you are experiencing. Many people in Bangladesh find it difficult to discuss gambling problems due to social stigma, but sharing the problem is frequently the beginning of recovery.

7.2 Professional Counselling

Cognitive behavioural therapy (CBT) and motivational interviewing are evidence-based approaches used by professional counsellors to help individuals regain control of gambling behaviour. If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other major city in Bangladesh, ask your primary care physician for a referral to a mental health professional with experience in addiction counselling.

7.3 Crisis Support

If gambling-related stress has reached a crisis point and you are experiencing thoughts of self-harm or severe emotional distress, please seek immediate help from a mental health professional or hospital emergency service in Bangladesh. Your wellbeing is more important than any account balance.

7.4 Kaan Pete Roi (কান পেতে রই)

Bangladesh's emotional support helpline provides confidential telephone counselling for people experiencing distress. While not exclusively focused on gambling, their trained volunteers offer a compassionate listening service for anyone in Bangladesh who is struggling emotionally.

8. Contact Our Support Team

The jetbaje responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, public holidays, and all major events on the Bangladesh calendar. You do not need to wait for an issue to become serious before reaching out — our team is here to help at any stage, from setting a deposit limit to initiating a full self-exclusion.

• Live Chat: Available directly on the jetbaje platform — average response time 2–5 minutes
• Email: [email protected] — responses within 2 business hours for responsible gaming matters
• Language: English and Bengali support available
• Hours: 24/7, Bangladesh Standard Time (UTC+6)

When contacting our team about a responsible gaming matter, please mention "responsible gaming" or "self-exclusion" at the start of your message so that the request is immediately prioritised and routed to a trained team member. All responsible gaming requests are handled with full confidentiality.