jetbaje Privacy Policy
Your Data, Your Rights

1. Information We Collect

1.1 Registration Data

When you create a player account on jetbaje, we collect the following personal information that you voluntarily provide:

• Full legal name (as it appears on your national identity document or passport);
• Date of birth (to verify you are 18 years of age or older);
• Email address;
• Bangladeshi mobile phone number;
• A username and password of your choosing (passwords are stored in hashed form and are never readable by jetbaje staff);
• Residential address (city, district, and division within Bangladesh).

1.2 Identity Verification (KYC) Data

In accordance with our Know Your Customer (KYC) obligations, we may request copies of identity and address verification documents before processing withdrawals or in response to risk-based reviews. These documents may include:

• National Identity Card (NID) or valid Bangladeshi passport;
• Proof of mobile payment account ownership (bKash, Nagad, Rocket, or Upay account confirmation);
• Utility bill or bank statement as proof of address, dated within three months;
• Photograph or selfie (in some cases, for enhanced identity verification).

KYC documents are stored securely and access is restricted to jetbaje's compliance and payments teams. They are retained for the period required by applicable legal obligations and then securely deleted.

1.3 Financial Transaction Data

When you deposit or withdraw funds on jetbaje, we record transaction-level data necessary for payment processing and fraud prevention, including:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay);
• Mobile wallet number or account identifier associated with the transaction;
• Transaction amount in Bangladeshi Taka (BDT);
• Transaction timestamp (Bangladesh Standard Time, UTC+6);
• Transaction reference number issued by the payment provider.

jetbaje does not store full payment card numbers. All payment processing occurs through encrypted, third-party payment infrastructure that complies with applicable financial security standards.

1.4 Gameplay and Betting Data

We record your activity on the platform for operational, analytical, responsible gaming, and dispute resolution purposes. This includes:

• Games played, bets placed, and outcomes;
• Sports betting selections, stake amounts, and settlement results;
• Session start and end times;
• Bonus claims, wagering progress, and promotional participation history.

1.5 Technical and Device Data

Certain technical data is collected automatically when you access jetbaje. This includes:

• IP address and approximate geographic location (city/region level);
• Browser type, version, and operating system;
• Device type (desktop, mobile, tablet) and screen resolution;
• Referral URL (the page or source that directed you to jetbaje, where applicable);
• Session duration and pages visited within the platform.

This technical data is used to detect suspicious access patterns, prevent account takeovers, and optimise the platform experience across devices commonly used by players in Bangladesh.

1.6 Communication Data

When you contact jetbaje via Live Chat, email, or any other support channel, we retain a record of the communication, including your messages, our responses, and any attachments or screenshots shared. These records are used for quality assurance, dispute resolution, and training purposes.

2. How We Use Your Data

jetbaje uses the personal data we collect for the following purposes:

Purpose	Legal Basis	Data Used
Account creation and management	Contract performance	Registration data, device data
Age and identity verification (KYC)	Legal obligation	Registration data, KYC documents
Payment processing (deposits & withdrawals)	Contract performance	Financial transaction data
Fraud and money laundering prevention	Legal obligation / Legitimate interest	All categories
Customer support and dispute resolution	Contract performance / Legitimate interest	Communication data, gameplay data
Responsible gaming monitoring	Legal obligation / Legitimate interest	Gameplay data, session data
Platform analytics and performance improvement	Legitimate interest	Technical data, gameplay data
Promotional communications (where consented)	Consent	Email, phone, preferences
Legal compliance and regulatory reporting	Legal obligation	All categories as required

Where jetbaje relies on your consent as the legal basis for processing — such as for sending promotional emails or SMS notifications — you may withdraw that consent at any time by contacting our support team or updating your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

3. Data Sharing & Third Parties

3.1 Who We Share Data With

jetbaje does not sell or rent your personal data to third parties. We share personal data only in the following limited circumstances:

• Payment Service Providers: bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Identity Verification Partners: In some cases, jetbaje may use a third-party KYC verification provider to assist with document authentication. Any such partner is bound by data processing agreements that restrict their use of your data to the stated purpose only.
• Game and Technology Providers: Game studios and platform technology suppliers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) may receive anonymised or pseudonymised session data for the purpose of operating their games within the jetbaje platform. These providers do not receive your full identity profile.
• Analytics and Security Tools: jetbaje uses industry-standard analytics and security software to monitor platform performance, detect fraud, and prevent unauthorised access. These tools may process technical and device data in accordance with their own privacy commitments.
• Legal and Regulatory Authorities: jetbaje will disclose personal data to law enforcement agencies, regulatory bodies, or financial intelligence units where required by applicable law, court order, or governmental authority. We will notify you of such a request where legally permitted to do so.

3.2 International Data Transfers

Some of jetbaje's technology and service providers may process data outside of Bangladesh. Where personal data is transferred internationally, jetbaje ensures that appropriate safeguards are in place — such as contractual data protection clauses — to maintain a standard of data protection equivalent to that applied within the platform. By using jetbaje, you acknowledge that your data may be transferred and processed in jurisdictions outside Bangladesh for the purposes described in this Policy.

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They enable the website to remember your preferences, maintain your session, and collect analytical data about your usage. jetbaje uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the platform.

4.2 Categories of Cookies Used by jetbaje

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Essential for account login, session management, and security. The platform cannot function without these cookies.	No — required for operation
Functional	Remember your preferences such as language settings, last-visited game category, and display options.	Yes — disabling may affect experience
Analytical / Performance	Collect anonymised data about how players use jetbaje, which pages are visited most, and where errors occur. Used to improve the platform.	Yes — via browser settings
Fraud Prevention	Identify unusual or suspicious access patterns to protect your account from unauthorised access and detect potential fraud.	No — required for security

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling certain cookies — particularly strictly necessary and fraud prevention cookies — may impair the functionality of your jetbaje account. Instructions for managing cookies are available in the help documentation for your browser (Chrome, Firefox, Safari, Edge, etc.).

5. Data Security Measures

jetbaje implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data in transit between your device and jetbaje servers is encrypted using current SSL/TLS protocols, ensuring that your login credentials, payment information, and personal details cannot be intercepted during transmission.
• Password Hashing: Your account password is stored as a one-way cryptographic hash. jetbaje staff cannot view your plain-text password, and we will never ask you to provide it via Live Chat or email.
• Access Controls: Internal access to player data is restricted to authorised personnel whose job responsibilities require it. Access logs are maintained and reviewed regularly.
• Infrastructure Security: jetbaje's platform infrastructure is hosted in secure data centre environments with physical and network-level security controls, including firewalls, intrusion detection systems, and regular security auditing.
• Two-Factor Authentication (2FA): Players may enable 2FA on their jetbaje account for an additional layer of login security. This is strongly recommended, particularly if you access jetbaje from shared or public devices.

While jetbaje takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for ensuring that you log out of your account when using shared devices.

6. Data Retention Policy

jetbaje retains personal data for as long as is necessary to fulfil the purposes described in this Policy, including compliance with legal, regulatory, and accounting obligations. The following general retention periods apply:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	Legal and regulatory compliance
KYC / identity documents	Duration of account + 5 years post-closure	Anti-money laundering obligations
Financial transaction records	7 years from transaction date	Financial record-keeping requirements
Gameplay and betting history	Duration of account + 3 years post-closure	Dispute resolution, responsible gaming
Support communications	3 years from last interaction	Quality assurance, dispute resolution
Technical / device logs	90 days (rolling)	Security monitoring, fraud detection
Marketing consent records	Until consent withdrawn + 2 years	Proof of consent for regulatory purposes

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player. Where data must be retained beyond these periods due to an ongoing legal dispute or regulatory investigation, jetbaje will retain the relevant data until the matter is fully resolved.

7. Your Privacy Rights

As a player on jetbaje, you have the following rights in relation to your personal data. To exercise any of these rights, contact the jetbaje support team via Live Chat or at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days.

• Right of Access: You may request a copy of the personal data jetbaje holds about you, together with information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain details directly through your account profile settings.
• Right to Erasure: In certain circumstances, you may request that jetbaje delete your personal data — for example, if the data is no longer needed for the purpose for which it was collected. This right is subject to exceptions where retention is required by law (such as financial record-keeping obligations).
• Right to Restrict Processing: You may ask jetbaje to restrict the processing of your personal data in specific circumstances — for example, if you contest the accuracy of the data or if processing is unlawful but you prefer restriction over deletion.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that jetbaje provide your personal data in a structured, commonly used, machine-readable format that can be transferred to another service provider.
• Right to Object: You may object to the processing of your personal data where jetbaje relies on legitimate interests as the legal basis. If you object to processing for direct marketing purposes, we will stop using your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

8. Policy Updates & Contact

8.1 Updates to This Policy

jetbaje reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date. For significant changes that materially affect how we use your data, we will endeavour to notify registered players via email or an in-platform notification. Your continued use of the jetbaje platform after any update constitutes your acceptance of the revised Policy.

We encourage you to review this page periodically so that you remain informed about how jetbaje protects your personal data. The current version of this Policy is always accessible at https://jetbaje.net/privacy-policy.

8.2 Children's Privacy

The jetbaje platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If we become aware that a user under 18 has provided us with personal data, we will take immediate steps to deactivate the account and delete the associated data. Parents and guardians who believe their child has registered on jetbaje are encouraged to contact us immediately at [email protected].

8.3 Links to Third-Party Services

The jetbaje platform may contain references to third-party payment providers such as bKash and Nagad. These providers operate under their own privacy policies and terms of service, which are independent of this Policy. jetbaje is not responsible for the data practices of third-party services. We encourage you to review the relevant privacy documentation for any third-party service you use in connection with your jetbaje account.

8.4 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jetbaje handles your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7, average response time 2–5 minutes
• Support Language: English and Bengali
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

jetbaje is committed to resolving all privacy-related queries promptly and transparently. We aim to acknowledge receipt of your request within 2 business days and provide a substantive response within 30 calendar days.